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Error Messages

This article lists and explains the nigh common AnyDesk errors and status messages that may occur.

Mistake Letters

Cannot connect to/Disconnected from the AnyDesk network	This message is shown if the customer is non able to connect to the AnyDesk server. For Cloud versions of AnyDesk, delight make sure that the host device has an active cyberspace connexion and that all device and network-level security solutions take been configured to allow access to our servers. For more information, delight come across Firewall. For On-Bounds versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server. Another potential consequence could be an incorrectly configured system time on the host device which could lead to certificate validation issues. In this example, we would highly recommend that you synchronize the organization fourth dimension through an online fourth dimension server.
Waiting for epitome.	This message is either shown due to a slow internet connection, an improperly configured firewall, or a full general network problem.
This desk-bound is not available. Delight brand sure that AnyDesk is running on the remote computer and it is connected to the internet.	This message is either shown due to a wearisome internet connection, an improperly configured firewall or a general network problem. Please see Disconnecting Sessions.
AnyDesk is not connected to the server. Please check your cyberspace connectedness	This message is either shown due to a irksome internet connection, an improperly configured firewall or a general network problem. Please encounter Disconnecting Sessions.
Status: win32_10060	This mistake code is generated by Windows and displayed by AnyDesk. In almost every instance this error occurs due to an improperly configured firewall. Delight see Disconnecting Sessions.
Condition: win32_11001	This error code is generated by Windows and displayed by AnyDesk. In almost every instance this fault occurs due to an improperly configured firewall. Please see Disconnecting Sessions.
Status: win32_10054	This fault lawmaking is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Delight encounter Disconnecting Sessions.

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Status Messages

Could not log in to the remote computer. AnyDesk'due south window must be open up on the remote reckoner in social club to connect.	Interactive Access must be configured on the remote computer to e'er show a connection request.
The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session.	Connection reset after some time due to an improperly configured firewall. Please see Disconnecting Sessions.
The network connection was closed unexpectedly.	Connection reset after some time due to an improperly configured firewall. Please see Disconnecting Sessions.
The Session was denied due to the access control settings of the remote computer.	Your ID is not whitelisted in the ACL (Access Control List) of the remote client.
Your license does not allow more sessions. Delight shut other sessions or contact sales to obtain an upgrade.	This message is displayed in case the session limit of your license has been reached. In some rare cases sessions are not terminated and still run in the background. If that is the case, you can stop the session in your client portal on my.anydesk.com.
The session has ended. Condition: desk_rt_27	This message is displayed if the session has been automatically disconnected due to inactivity. This message is merely displayed if the remote device is using AnyDesk half-dozen.ane.0 for Windows or newer and the connecting device isnonusing AnyDesk 6.one.0 for Windows or newer.

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Messages while connected

Please wait for the remote user to accept the UAC dialog.	The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request.
Likewise many rejected connectedness attempts. Please try again later.	After several session requests have been rejected past the remote side no boosted requests are possible for some time.
Logging on to the remote computer is blocked past the AnyDesk settings.	The remote side is configured to not allow incoming connections.
Remote display server is not supported (e.k. Wayland)	This bulletin will be displayed in instance the remote side uses Linux and any other display server every bit X11. In nigh cases, you tin can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions)

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Fatal Error

If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed.
It contains technical information that helps identifying issues.

The "Send" push button submits the crash data, including the device'southward IP accost, to our servers, helping u.s.a. locate and ready the issue.
To provide usa with farther information, transport a re-create of the crash written report, including crash-ID and a detailed report of the actions preceding the crash, to our back up team.

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Exit Codes

Documentation of get out code values for third parties wishing to use AnyDesk from scripts or other programs.

Lawmaking	Clarification
1000	AnyDesk could not run at all considering ntdll was not found.
1001	AnyDesk could not run because kernel32 was not found.
7000	Path initialization failed. See windows result log for details.
7001	Signature cheque failed.
7002	Unrecognized command line parameter.
7003	Could not commencement process (already started).
8000	The requested functioning requires tiptop (start as admin).
9000	A generic exception occurred in the awarding. See trace.
9001	The process terminated itself because of a astringent error condition. See trace.
9002	The process encountered a system exception. Please contact support.
9004	Mistake while writing the requested information to stdout.
9005	Error while reading required information from stdin.
9006	The password to be set up is too brusk.
9007	Error while registering the license. Meet trace for data.
9010	Could not perform the requested operation considering the AnyDesk service was not running.
0xad1000	Could not remove an older customer's executable.
0xad1001	Could not stop an older client's service.
0xad1002	Could not terminate an older customer's processes.
0xad1003	Could non install the service. May happen in case a Windows Command Console is open up.
0xad1004	An unexpected error occurred.
0xad1005	Received invalid installation parameters.
0xad1006	Could not install the custom client (installation set to disallowed).

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Source: https://support.anydesk.com/knowledge/error-messages

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